According to Brady and Cronin classification of service quality dimensions,the service quality dimensions are classified into three categories: interaction quality,outcome quality and physical environment quality.
依据Nelson服务分类法,将服务分为搜寻性服务、经验性服务和信任性服务;依据Brady和Cronin服务质量要素分类法,将服务质量要素分为结果质量、互动质量和物理环境质量。
An Empirical Study on Relative Importance of the Service Quality Dimensions--Based on Different Service Categories;
服务质量要素相对重要性实证研究——基于三种类别服务
On the Current Characteristics of Service Quality in Tourism and Its Main Restricting Factors;
旅游服务质量的现状特征及其主要制约因素
Research on the components and relations of chain store logistics capability and logistics service quality
连锁物流能力与服务质量构成要素及关系研究
Discussion on How Public Library Improve the Quality of Readers' Service
公共图书馆提高读者服务工作质量诸要素浅议
as to the matter of improving service, improvement of service Behind the counter is most important of all.
在提高服务质量中，提高柜台服务质量最重要。
Critical to Quality - characteristics of a product/service or process, defined by the customer as vital to them
质量要素-被客户定义为对产品/服务或过程非常重要的特性。
The Dimensions of e-Service Quality and its Measuring Model;
e-服务质量决定因素与测量模型研究
The result showed that the six elements of quality of care, suggested by Judith Bruce,were not balanced at rural grassroots.
结果表明,乡、村级服务质量的6个基本组成要素发展不平衡。
Jiuzhaigou Service Quality Evaluation and Quality System Elements Analysis;
九寨沟核心景区旅游服务质量评价及要素体系分析
The Study on Service Quality Evaluation Models Based on the “8 Factors” of Destination;
基于旅游目的地八要素的服务质量评价模型构建研究
Successful Business needs improvement of service.
要生意兴隆，就要提高服务质量。
Study of customer perception and the double factors of service quality;
顾客感知与服务质量“双因素”研究
An Empirical Study into Key Factors Affecting Service Quality of Application Service Provider;
影响ASP服务质量的关键因素实证分析
Requirments on services of passenger transport by water--General rules
GB/T16890.1-1997水路客运服务质量要求总则
Requirements on services of passenger transport by water--Sightseeing cruise ships
GB/T16890.6-1997水路客运服务质量要求游览船
Important Measures of Increasing Quality-Dependability of the Food and Beverage Service;
提高餐饮服务质量可靠性的重要措施
On Librarians Psychological Quality and Service Quality;
浅析图书馆员健康的心理素质与服务质量
Service Quality Comes from Staff Qualification:One of the Subjects on Hotel Operation;
酒店经营话题之一:服务质量取决于人员素质